Return Policy

Bitters, syrups, and other consumables

You have 30 days to contact us about returning or requesting a refund on consumable products that are defective or simply don’t meet your preferences. We carefully select products we stand behind, but taste preferences vary. If a product isn’t suitable for you, reach out and we’ll discuss options.

Please do not return open bottles of consumable products without contacting us first so we can give you follow-on instructions.

Glassware, barware, and other products

You have 30 days from receipt to evaluate whether products meet your needs. If they don’t, you qualify for a full refund:

• No restocking fees — refunds are 100% for returned items (note: expedited shipping costs such as overnight or 2-Day are not refunded).
• Return shipping is paid by the customer, unless the item arrived damaged, defective, or wasn’t what you ordered. If something isn’t right, reach out — we’ll work with you to make it right.
• Refunds go back to your original payment method (card, PayPal, or Amazon Pay), not store credit.
• Processing is quick — typically within a day or two of arrival.
• No forms or Return Merchandise Authorization — just contact us with your order number and we’ll reply with the return address.

Undeliverable or unclaimed packages

If a package comes back to us because it was refused, never picked up, or the address was incorrect, we’ll contact you. You can have it reshipped (you cover the new postage), or we’ll refund your order minus the original and return shipping costs. If we don’t hear back within 14 days, we’ll issue that refund to your original payment method.

Return tips

• Reuse the original shipping box if possible.
• Include your invoice (from the box or email) to expedite processing.
• Pack glassware carefully to prevent damage.

Returns can be sent via any carrier. Contact us for the return address before you ship.